We are very happy to announce the launch of a new support portal for our users. We pooled all support material in one place so that you can look up answers for your questions, create a new request or post to NumXL online community where fellow users can offer answers and share their experiences.
You can still continue to email us at firstname.lastname@example.org or email@example.com, and the request will be handled by the new portal.
Finally, we integrated the live support (i.e. online chat), so when you click on “Ask Us” tab on the main website, you have more options (e.g. search the knowledge base, open a request form and start a live chat with a support personnel).
We are really excited, and we thrive to provide best support service. But we can’t do it alone. Please, visit us at http://support.numxl.com and share with us your thoughts and suggestions.
The new support platform replaces the current help desk and forums.